What is NDR?

NDR (Non-Delivery Report) is generated when a delivery attempt fails due to reasons such as:

• Address Incomplete/Incorrect

• COD Amount Not Ready

• Customer Not Available

• Customer Not Contactable

• Customer Refused Delivery

• Customer Requested Future Delivery

• Entry Restricted Area

• Out Of Delivery Area

• Customer Requested Open Delivery

• Customer Refused Delivery – OTP Verified

If an order appears under Action Required, review the NDR reason and take the recommended action — such as confirming the customer's availability, updating the address, or requesting a reattempt. Taking timely action improves the chances of successful delivery and helps reduce RTOs.